ALLEN “AJ” SAUER

Mount Holly, NJ 08060 | (281) 943-9962 | [email protected] | linkedin.com/in/allen-sauer |ajsauercsec.com

PROFESSIONAL PROFILE                                                              

Results-driven IT professional with extensive experience in systems administration, troubleshooting, and cloud computing. Proficient in managing IT systems such as Active Directory, Azure, and Office 365, adept at optimizing network functionality and ensuring robust security measures. Skilled in providing remote support and managing IT projects from inception to completion, with a proven ability to streamline operations and enhance user satisfaction. Committed to delivering exceptional customer service in remote work environments. Seeking a remote IT position to leverage expertise in driving efficiency and innovation in IT infrastructure management.

SKILLS & EXPERTISE

IT Systems Administration | Troubleshooting | Remote Support | Operations Management | Network Security & Monitoring | Project Management | Cloud Computing | Malware Detection & Mitigation | Security Policy Development | Documentation | Strategic Planning & Execution | Process Improvement | Customer Service | Software Deployment & Compliance | Leadership | Collaboration | Communication (Written, Verbal) | Organization | Detail Oriented | Problem Solving | Microsoft Office Suite (Word, Excel, PowerPoint)

EDUCATION & CERTIFICATIONS/TRAINING

Associate of Arts (AA) | Lone Star College - Montgomery                                                           December 2023

Ethical Hacking Essentials – ID: ECC5240893176 | EC Council                                                                                August 2023

Presecurity Learning Path – ID: THM-XGPMKZ01LS | tryHackMe                                                   August 2023

Certificate of Cybersecurity | Kenzie Academy – Southern New Hampshire University                                  November 2022

Network Defense Essentials – ID: ECC7106594382 | EC Council                                                                    October 2022

Introduction to Cybersecurity Learning Path – ID: THM-UKKIWOHW | tryHackMe                                       September 2022

PROFESSIONAL EXPERIENCE

OIT Help Desk | Mercer County Health & Human Services (via Noor Staffing)                             October 2017-November 2022

• Coordinated credential management with Active Directory and Azure, optimized software licensing, and reinforced security with passwords and 2FA, boosting efficiency and security.
• Streamlined IT support by resolving software and hardware issues, ensuring uninterrupted business operations.
• Orchestrated projects, allocated tasks, and imparted guidance and mentorship to drive college interns' productivity and growth.

IT Help Desk II | Rees Scientific (via Robert Half)                                                       November 2023-March 2024

• Pioneer migration from Active Directory to Azure, revolutionizing network systems and remote work capabilities by optimizing remote access on laptops/desktops and deploying essential IT infrastructure
• Drive troubleshooting and support initiatives for Active Directory, Azure, Office 365, and Foxpro-based database, yielding substantial enhancements in system performance and user satisfaction levels
• Author and disseminate critical IT documentation for seamless new employee onboarding processes, while collaborating with external stakeholders to streamline IT operations, facilitating seamless transition to cloud-based solutions
• Oversee deployment of identities, access credentials, and software licenses, fortifying user access security measures and ensuring software compliance adherence across organization

Lenovo Repair Technician | CSat Solutions                                                                      November 2022-April 2023

• Proactively identified and resolved issues in Lenovo units, leveraging advanced diagnostic skills to prevent escalation
• Introduced meticulous documentation practices and established robust chain of custody for repair operations
• Spearheaded updates to systems, fortifying security protocols and optimizing performance parameters to safeguard client data