ALLEN “AJ” SAUER

PROFESSIONAL PROFILE

Results-driven IT professional with extensive experience in systems administration, troubleshooting, and cloud computing. Proficient in managing IT systems such as Active Directory, Azure, and Office 365, adept at optimizing network functionality and ensuring robust security measures. Skilled in providing remote support and managing IT projects from inception to completion, with a proven ability to streamline operations and enhance user satisfaction. Committed to delivering exceptional customer service in remote work environments. Seeking a remote IT position to leverage expertise in driving efficiency and innovation in IT infrastructure management.

SKILLS & EXPERTISE

IT Systems Administration | Troubleshooting | Remote Support | Operations Management | Network Security & Monitoring | Project Management | Cloud Computing | Malware Detection & Mitigation | Security Policy Development | Documentation | Strategic Planning & Execution | Process Improvement | Customer Service | Software Deployment & Compliance | Leadership | Collaboration | Communication (Written, Verbal) | Organization | Detail Oriented | Problem Solving | Microsoft Office Suite (Word, Excel, PowerPoint)

EDUCATION & CERTIFICATIONS/TRAINING

• Associate of Arts (AA) | Lone Star College - Montgomery | December 2023
• Ethical Hacking Essentials – ID: ECC5240893176 | EC Council | August 2023
• Presecurity Learning Path – ID: THM-XGPMKZ01LS | tryHackMe | August 2023
• Certificate of Cybersecurity | Kenzie Academy – Southern New Hampshire University | November 2022
• Network Defense Essentials – ID: ECC7106594382 | EC Council | October 2022
• Introduction to Cybersecurity Learning Path – ID: THM-UKKIWOHW | tryHackMe | September 2022

PROFESSIONAL EXPERIENCE

IT Help Desk II | Rees Scientific (via Robert Half) | November 2023-March 2024

• Pioneer migration from Active Directory to Azure, revolutionizing network systems and remote work capabilities by optimizing remote access on laptops/desktops and deploying essential IT infrastructure.
• Drive troubleshooting and support initiatives for Active Directory, Azure, Office 365, and Foxpro-based database, yielding substantial enhancements in system performance and user satisfaction levels.
• Author and disseminate critical IT documentation for seamless new employee onboarding processes, while collaborating with external stakeholders to streamline IT operations, facilitating seamless transition to cloud-based solutions.
• Oversee deployment of identities, access credentials, and software licenses, fortifying user access security measures and ensuring software compliance adherence across organization.

Lenovo Repair Technician | CStat Solutions | November 2022-April 2023

• Proactively identified and resolved issues in Lenovo units, leveraging advanced diagnostic skills to prevent escalation.
• Introduced meticulous documentation practices and established robust chain of custody for repair operations.
• Spearheaded updates to systems, fortifying security protocols and optimizing performance parameters to safeguard client data.

Fulfillment Center Associate | Amazon | October 2017-November 2022

• Drove 220% surge in profit base by orchestrating seamless logistics during crises and natural disasters spanning from 2017 to 2022.
• Executed precise order fulfillment, contributing to unparalleled customer satisfaction and retention.
• Optimized order packing procedures, catalyzing enhanced operational efficiency and mitigating downtime.